I have failed the 'Address & Mortality' or 'Supporting Documents' Check (Credas) – Companies Made Simple - Help Centre

Our online ID validation software ensures you and all company officers get verified quickly and simply.

If you have completed the Credas ID check and the Proof of ID status shows Pending next to the Address & Mortality or Supporting Documents check, please follow the steps below:

Proof of Address Document Required

Please contact our Compliance Team at: id-check@madesimplegroup.com

Our Compliance Team will ask you to provide the following document/s:

UK & Non-UK residents - 1 x proof of residential address document
High risk residents - 2 x proof of residential address document

Here is a list of documents we can and can’t accept:

Accepted	Not Accepted
✔ Bank or building society statement	✘ Mobile phone bills
✔ Credit card statement	✘ Payslips
✔ Water, gas or electricity bill	✘ Purchase invoices
✔ Internet, cable or landline bill	✘ Shopping receipts
✔ Council tax or municipality bill	✘ Vehicle registration (or V5C document)
✔ TV licence fee	✘ Driving licence
✔ Tax assessment letter issued by HMRC or government authority	✘ National Identity Card
✔ Insurance policy (Home, Life, Medical)	✘ Digital / challenger bank statements, i.e. Revolut, Monzo, Monese, Tide, Wise etc
✔ Mortgage statement

The proof of address document must meet the following requirements:

Your document must:

Show your name (not business name)
Show your current residential address (not business address)
Show the name or logo of the company / authority that issued the document
Be dated within 3 months (or 12 months for annual statements)
Be written in English (or accompanied by a certified English translation)
Be a photo of the physical document or original PDF (no black and white copies or screenshots)
Be the full document (not cropped, covered or folded)
Not be altered or edited in any way

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