I have failed the 'Liveness' Check (Credas)

Our online ID validation software ensures you and all company officers get verified quickly and simply.

If you have completed the Credas ID check and the Proof of ID status shows Pending next to the Liveness check, please follow the steps below:

Liveness Check Required

Please contact our Compliance Team at: id-check@madesimplegroup.com

Our Compliance Team will give you an image of a unique gesture. 

Please take a photo of yourself copying the gesture and send it back to our team.