When providing proof of identity and address documents, we can understand that customers may want to redact certain personal information to protect their privacy and prevent identity theft.
However, to comply with the Money Laundering Regulations, we cannot accept any documents that have been edited.
All documents provided to us will be examined closely by our Compliance Team in case of forged documents. By blacking out or digitally removing information, it makes it very difficult to verify the authenticity of the document, thereby rendering it useless.
Moreso, any documents that have been altered / tampered with are considered highly suspicious. Therefore, we kindly ask that all documents must be shown in full and not cropped or redacted in any way. All documents sent to us are securely uploaded onto our ID system.
If you are concerned about identity theft and wish to protect your privacy, we strongly recommend providing a proof of address document that contains less financial or personal information, such as a recent utility bill or council tax bill for the current period.
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