Complaints

Making a complaint

We strive for 100% customer satisfaction, however, in the unfortunate event you need to make a complaint, please get in touch with us. Please email us at complaints@madesimplegroup.com with your full name, order number (if applicable) and a brief reason for your complaint. 

Alternatively, you can make a complaint via the following link:

Make a Complaint Form

What happens next?

Your complaint will go to the complaints department. The Complaints Manager will carefully review each case and will aim to reply back to you within 24 working hours.