Follow the steps below to increase your chances of passing the ID Check first time:
- Name Match
Enter your first and last name exactly as it appears on your identity document (passport or driving licence) to avoid rejection.
- ID Document (Clear & Complete)
Ensure the entire ID document is captured on screen. No parts of your ID should be cut off or hidden.
The photo and details on your ID must be clear and in focus.
- ID Photo (Free from Glare)
Ensure your ID is free from glare and your photo is not being obscured by the reflective hologram.
If your face is not clear on the ID, the software cannot perform the face match.
- Selfie Check
Centre and align your face and eyes with the guidelines on the screen.
- Liveness Check
Copy the unique action as displayed on your screen.
- Proof of Residential Address
Take a clear photo of your original proof of address document (Computer and mobile screenshots of documents are not accepted).
- Must be dated within 3 months or annual statement.
- Show your name and home address.