My auto renew failed. What do I do?

Your auto-renew may have failed because your card information is no longer valid or there were insufficient funds. We will attempt to renew your services unless auto-renew is turned off on your account. 

If your renewal payment fails for any reason we won't attempt to auto-renew your services again.
To resolve this problem you will need to make a manual payment to continue using our services with either the existing card, a new card or via Paypal:

  • Go to My Services (login required).
  • Tick the Renew checkbox and continue to the checkout.

  • Choose your Payment method.

  • Pay.

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