My auto renew failed. What do I do?
Your auto-renew may have failed because your card information is no longer valid or there were insufficient funds. We will attempt to renew your services unless auto-renew is turned off on your account.
If your renewal payment fails for any reason we won't attempt to auto-renew your services again.
To resolve this problem you will need to make a manual payment to continue using our services with either the existing card, a new card or via Paypal:
- Go to My Services (login required).
- Tick the Renew checkbox and continue to the checkout.
- Choose your Payment method.