I still have not received my apostille documents

When you place an order online for apostille documents, it can take up to 3 weeks in total to receive them. The documents have to go through a series of legal requirement stages before we can send them to you.

Apostille Document time frames:

  • The normal service will take 10-14 working days* for your documents to return to us from the Foreign Commonwealth Office (FCO)
  • The express service will take 3-5 working days* for your documents to return to us from the FCO. 

Once we receive the documents back from the FCO, we will post them to you special delivery and send you an email confirmation containing your tracking number.
You should receive the documents within 2-7 working days* (depending on your countries postal/courier service, these times can vary.)

If you still have not received your apostille documents by the specified time, please email cosec@madesimplegroup.com along with your company name and order number. The order number can be found in the 'My Order History' section on your dashboard.

*The time frame from receiving your documents back from the FCO to your home address is an estimate. There may be delays out of our control. However, we will contact you if there are.

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