A. "Card processing fees" refers to both the merchant fees (for the purchase and refund transactions) and the administration costs in cancelling your product and/or service. The card processing fee for all refunds will be 5% of the transaction value or £5, whichever is the greater.
B. Company formations: if you purchase your company and change your mind within 14 days and before submission to Companies House, we will refund all monies paid to us, minus card processing fees where applicable. Refunds cannot be given once the company has been submitted.
C. Other products and services will be refunded (minus card processing fees where applicable and minus the value of the service that is provided up to the point you cancel) provided we are notified within 14 days of the purchase taking place.
D. No refunds are available in respect of parts of a package.
E. Any account credit over £20 purchased by the customer (ie. not part of a special offer or incentive) is eligible for a refund if requested within 30 days of purchase. Account credit expires after an account is inactive for 12 months (ie no recorded order).
How do I request a refund?
Refund requests must be sent to firstname.lastname@example.org along with the order number, your company name and the reason for the refund.
Once the refund is processed, we will send you a confirmation email and funds will go back onto the card you paid with. The funds will appear in your bank account within 3-5 working days depending on your bank. Purchases made via Paypal will show in your account within 48 hours.