Contact us

Take a look at the common queries below to find out how we can help:

1
How do I open a business bank account?
2
"Pending" company registration
3
What details do I need to form a limited company?
4
Do I need to register for VAT?
5
I have trouble logging in
6
I want to cancel my service
7
Do I need to provide you with proof of ID documents?
8
How do I set up a UK company?
9
Will I need an accountant?
10
I live overseas. Can I apply for a UK bank account?

?
I have another query and need further help

1

How do I open a business bank account?

We've teamed up with Barclays, TSB and CardOne to offer a business bank account with £50-£75 cash back (excludes CardOne) for UK residents who form their company through one of our company formation packages.
All you need to do is simply select the bank you're interested in when completing your online company registration.

Is your company already incorporated? No problem, click to apply below:

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2

"Pending" company registration

We aim to have your company incorporated within 1 day, excluding weekends and bank holidays. However, it can take longer as this is dependant on Companies House's workload or if there are any technical difficulties.

As soon as your company is incorporated, we'll email the company number along with the registration documents.

You can check the status of the company registration at any time, by logging into your account (login required).

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3

What details do I need to form a limited company?

When forming a limited company online with us, you will need:
  • Proof of ID and address.
  • A company name, company address and business activity.
  • Officer details.
  • Share capital and shareholder details.
  • People with Significant Control (PSC) details.

For continued reading on the topic, click on the article below:

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4

Do I need to register for VAT?

You are legally required to register for VAT if your company's turnover is over £85,000 per year.

For further reading on VAT, take a look at the following article:

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5

I have trouble logging in

If you've forgotten your password, you can reset it here. You will also need the email address you entered when you set your account up with us. If you're still having trouble logging in, please contact customer support on +44 (0)207 608 5500,  Monday - Friday 9:00am-5:30pm GMT.

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6

I want to cancel my service

If your auto-renew services are due soon but you do not wish to continue with the services please follow these instructions to disable auto-renew. If your services are not set to auto-renew, your services will automatically end and no further payments are required.

Please note, if you were using our N1 registered office and service address, you will need to update these addresses individually via your account or at Companies House.

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7

Do I need to provide you with proof of ID documents?

Yes, we are required by law to verify proof of ID and proof of address for anyone who uses our registered office and service address services. To check which documents we accept, view our documents checklist.

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8

How do I set up a UK company?

You can set up a UK limited company with us online in a few easy steps, and have it incorporated in just 24 hours (excludes weekends and bank holiday).

Take a look at the related FAQs:

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9

Will I need an accountant?

For certain tasks, we do recommend that you use an accountant. This is why we offer a free consultation with a local TaxAssist Accountant once your company has been incorporated. And all of our packages include a free 2-month trial to FreeAgent, easy-to-use small business accounting software that helps keep you on top of all your business finances.

We provide you with lots of inclusive services and tools to keep accounting costs down.

For ongoing business or accounting advice, we have a relationship with Westbury Chartered Accountants and Business Advisors. You can contact Westbury on +44 (0)207 253 7272 or use their contact form.

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10

I live overseas. Can I apply for a UK bank account?

Yes. To set up a bank account for your business in the UK you can either:

  • use the account you already have in your country
  • open a new account in the UK
  • open a UK sterling account in your country

However, If you charge or pay VAT you will need a UK bank account. HMRC will repay any VAT owed to the business directly into the account.

We offer banking assistance for the leading UK banks in our Banking International package only. Should you not choose the package, you could search the internet to find a suitable UK bank.

Please note: the Barclays, TSB and CardOne business bank referrals we offer are available to UK residents only - this means you must physically live in the UK. Unfortunately, overseas residents cannot apply.

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More ways to get help

  • For answers to common questions, search our Knowledge Base
  • Talk to our friendly customer support team via live chat
  • Phone us on +44 (0)207 608 5500. We are available Monday - Friday 9:00am-5:30pm GMT
  • Email our customer support team theteam@madesimplegroup.com we aim to answer your query within 24 hours (excluding weekends and bank holidays) 

Other support

FAQs

Check our frequently asked questions for quick answers. 

Blog

Our blog has lots of great tips and information on all aspects of business. 

MadeSimple StartUps Community

Get first-hand advice and support when you join our Facebook Group (login required). Our exclusive 'customers only' community is dedicated to helping start-ups collaborate, get advice and share advice with others.

StartUp TV

Monthly webinars from MadeSimple and our partners created to provide advice on setting up and running a successful business.

Websites MadeSimple

For domain and email support, please visit Websites MadeSimple.

Complaints

We strive for 100% customer satisfaction however in the unfortunate event you need to make a complaint, please get in touch with us. 

Social media

Job opportunities

Interested in working at MadeSimple? Visit our careers page for current job openings and more information. 

Our company address

Made Simple Group
20-22 Wenlock Road
London
N1 7GU
United Kingdom

Company number: 04214713
Vat number: GB820956327

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We love hearing that you have had a great experience with us. We will always pass on personal comments to the appropriate person or department. You can send us your feedback by emailing theteam@madesimplegroup.com

We look forward to hearing from you!

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